Integrated Report 2024
Integrated Report 2024
ASHONA KOOBLALL
In this, my first letter to shareholders, I am pleased to report progress on various fronts.
Notably, for the first time in several years, this year’s financial results do not include any normalised accounting, and the Group has received an unqualified audit opinion for the fifth consecutive year.
Read moreMARIUS DE LA REY
Creating exceptional value in a digital world
My appointment as interim Group CEO, on 30 May 2024, has given me the opportunity to lead during a critical business turnaround. The changes have impacted the entire EOH ecosystem, with sacrifices made across teams and systems that brought us to this point.
Read moreJABU MOLEKETI
Leading the way into a promising new era
EOH continues to improve its operations to create lasting value for its stakeholders. Despite leadership changes, restructuring and a tough economy, the Group strengthened its market position in the 2024 financial year (FY2024), setting the stage for future growth and innovation.
Read more% contribution to Group revenue
34%
Solutions encompassing the configuration, security and management of IT hardware, spanning from server rooms to end-user computing.
Clients of different sizes looking to manage and streamline their infrastructure environments.
% contribution to Group revenue
30%
Bringing together a diverse range of innovative talents to create and enhance business agility and digital resilience for our customers.
Large and enterprise-sized clients across various industries aiming for business agility and digital resilience.
% contribution to Group revenue
15%
Solutions that help design, operate and optimise critical information technology and infrastructure across heavy industry sectors, including industrial, energy, mining, manufacturing, and oil and gas.
Industrial, energy, mining, manufacturing, and oil and gas clients across Africa seeking to digitise their engineering and operations while improving safety and efficiency.
% contribution to Group revenue
11%
The International Business is a portfolio of unique businesses across different territories.
Each of these have their own focus areas – all largely supported by digital enablement as a key growth driver.
Middle East: Clients in sectors like financial services, public sector, agriculture and telecommunications.
UK/Switzerland: Clients seeking our digital enablement, system integration and software resale capabilities.
% contribution to Group revenue
15%
EasyHQ enables businesses to meet and exceed their goals by delivering specialist solutions that ensure compliance, mitigate risks, align people and practices, and optimise vital Company assets.
A broad spectrum of clients, ranging from emerging companies refining their governance, risk, compliance and people management frameworks to established blue-chip firms and multinationals with intricate solution needs.
Percentage revenue contributions do not add up to 100% as the percentages for NEXTEC Legacy (4%) and Reconciliations (-9%) are not represented in this section.
The EOH ESG framework is distinctive in its focus and extends beyond addressing the sustainability needs of its people and communities. It also delivers practical solutions to help clients achieve their sustainability goals. This commitment to action seamlessly aligns with the United Nations Sustainable Development Goals (UN SDGs), which provide a global agenda for development toward an equitable and shared future. The table below illustrates how EOH’s ESG framework actively supports the advancement of the UN SDGs.
EOH is one of the largest end-to-end technology companies in Africa, with a growing international presence. The Group enables critical services across diverse industries by developing innovative solutions that support its clients’ ambitions.
Maintained Top Employer status
salaries paid in SA
employees
black employees
female employees
AIC employees
AIC proportion of new hires and promotions
female proportion of new hires
percentage of employees that are proud to work for EOH
Group revenue
revenue type from services
operating profit
debt pay down
reduction in facilities cost since 2019
y-o-y reduction in net interest charges
y-o-y reduction in electricity consumption
y-o-y reduction in generator diesel expense
reduction in property footprint in FY2024
The first sale of our i-Rams integrated asset management solution to a client outside the ‘roads’ sector.
Examples of IP businesses
Digital signatures/chain of custody
Identity verification and background screening
Banking platform
A risk identification tool that uses advanced voice analytics to assess an individual’s risk profile
Smart agriculture solution
HR and payroll platforms
An all-encompassing, unified asset lifecycle solution for operational technology infrastructure
number of security incidents investigated for clients over the five years since our Security Operations Centre began operations, helping to prevent cyberattacks
number of APIs simulated on our Hoverfly Cloud platform for a large US-based retailer (removing dependency on nine major back-end systems and seven payment integration suppliers in development environment)
number of new services offered to clients across our Anything-as-a-Service (XaaS) and Security-as-a-Service (SECaaS) offerings
IS3 hosted its 30th Annual AVEVA X-Change User Conference, furthering the creation of digital champions and strengthening connections within the industrial ecosystem
number of meters read every 30 minutes by CIE’s advanced systems across the continent
number of kilometres of fibre modelled in geospatial asset management systems deployed and supported by iST
iST developed the first fully local distribution grid-monitoring solution for revenue enhancement, asset management and operations digitalisation in municipalities, using IoT technology
years of consecutive ISO accreditation achieved by the Infrastructure Services business
number of reports submitted to SAPS for investigation through a data-driven platform for lawful interception built for a telecommunications client
number of AI agents (virtual AI employees) developed to enhance decision-making and workflow processes
number of prebuilt industry–specific AI models created for clients by our Data and AI teams
number of new users for our Impression digital signature and chain-of-custody solution
Our stakeholders
Our understanding of stakeholder needs and expectations informs our business approach, enabling us to identify risks and adapt to change effectively.
Our strategy
Our GET (Growth-Efficiency-Talent) strategy is focused on driving the growth of our operating businesses.
Corporate governance
EOH has a fully functional Board that leads and controls the EOH Group. The Board and the leadership team aim to promote a culture of ethics and compliance, adhering to corporate governance principles. As a result, sound corporate governance is deeply embedded throughout the organisation and its subsidiaries.